Accidents & emergencies
What to do if something goes wrong — quick steps for safety, reporting, and assistance.
What to do — step by step
Keep it simple: safety, contact, document, report.
1. Safety first
Make sure everyone is safe. If possible, move to a safe place and use hazard lights/triangle where appropriate. Call local emergency services if needed.
2. Contact support / assistance
Reach out to support as soon as possible. If roadside assistance is included, follow the instructions in your booking.
3. Document the situation
Take photos of the car and surroundings, note the location and time, and collect details from involved parties if applicable.
4. Report promptly
Incidents should be reported according to your booking terms. Late reporting can affect coverage or resolution.
Good to know
- • Keep your booking details handy — support may ask for booking ID, location, and time.
- • Avoid continuing to drive if the car seems unsafe.
- • Report incidents promptly — it helps with coverage and resolution.
FAQ
Quick answers to common questions.
What should I do first in an emergency?
What should I do first in an emergency?
Make sure everyone is safe, move to a safe place if possible, and contact local emergency services if needed. Then contact support.
Do I need to report an accident?
Do I need to report an accident?
Yes. Report incidents as soon as possible according to your booking terms. Late reporting can affect coverage.
What if the car breaks down?
What if the car breaks down?
Move to a safe place if possible and contact support/roadside assistance as indicated in your booking. Don’t continue driving if it’s unsafe.
What information should I collect?
What information should I collect?
Photos of the car and surroundings, location/time, details of involved parties (if any), and any official report/reference number if provided.